Home >> Services >> Technology Led Services >>  System Support




All organizations need cost efficient IT Help Desk and System Support Services to guarantee high level productivity of their IT Infrastructure, offer end user support as and when needed and, to avail flawless IT management.

At DCI we guarantee need based end user support. IT Helpdesk is customized to suit each organization across all industry verticals. Our service areas include:

·         High-end technical support (Hardware, Software, OS, Applications)

·         Installation support

·         Up and running support

·         Troubleshoot OS and Application

·         Engineer level Support



List of Services


·         Desktop Support

o       Telephonic, e-mail, chat or Remote Desktop / Server control

o       Roll-out services

o       Virus protection

o       Event/log monitoring


·         Server Support

o       Server end management/troubleshooting (OS & Apps - DB, e-mail, web etc.,)

o       Back-up and data recovery

o       Application integration, migration, rollouts mgmt, OS migration etc,

o       Event/log monitoring


·         IT Security

o       User administration aspects to vulnerability assessment, tool identification etc.,


·         Network Management Support

o       Implementation, monitoring and management