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Home >> Services >> BPO Services
>> Customer Service In today's service and technology driven world our clients' consumers expect a higher level of tailored service. DCI approaches each contact with the customer as a prospect to build the client's brand and build up the customer rapport, whatever be the medium. All our customer care processes are tailored specifically to our client needs and follow a planned process flow that provides the customer a flawless service. We can provide the entire range of voice-based telephonic interactions, for customer or third party (agents, brokers, etc.). |
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List of Services ·
Sales
& Marketing Support ·
o Queries on Payment o Retail Services o Administration of Changes In Customer
Information o Follow Up on Escalated Calls o New customer verification o Manage Services on Status Checks o Quality Issues or Problem Resolution o Customer General Product/Service
Queries & Service Resolution o Order Processing and status (Dispatch,
Reorder, Shipment, rule based discounting etc) |
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