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In today's service and technology driven world our clients' consumers expect a higher level of tailored service. DCI approaches each contact with the customer as a prospect to build the client's brand and build up the customer rapport, whatever be the medium. All our customer care processes are tailored specifically to our client needs and follow a planned process flow that provides the customer a flawless service. We can provide the entire range of voice-based telephonic interactions, for customer or third party (agents, brokers, etc.).





List of Services


·         Sales & Marketing Support

·         Customer Service Call Center

o       Queries on Payment

o       Retail Services

o       Administration of Changes In Customer Information

o       Follow Up on Escalated Calls

o       New customer verification

o       Manage Services on Status Checks

o       Quality Issues or Problem Resolution

o       Customer General Product/Service Queries & Service Resolution

o       Order Processing and status (Dispatch, Reorder, Shipment, rule based discounting etc)